Privacy Policy

This Privacy Policy explains how Soren Ltd ("we", "us") collects, uses and protects your information when you use the Gutrack mobile application (the "App") and this website.

1. Information we collect

Account information. When you create an account we collect your email address and authentication data. Accounts and sign-in are provided through our backend provider, Supabase.

Health and lifestyle data you log. The App exists to record the data you choose to enter: meals, drinks, symptoms, medication, notes, preferences from the onboarding questionnaire, and products you scan. This data is stored to provide the service to you — showing your history, generating your insights and producing your reports.

Purchase information. Subscriptions are processed by Apple through your App Store account. We use RevenueCat to manage subscription status. We receive anonymized transaction information (such as subscription state and product identifier); we never see your payment card details.

Usage analytics. We use PostHog to collect anonymous product analytics — such as which screens are used and general usage events — to improve the App. Analytics events do not include the content of your health logs, and we do not use analytics data to identify you.

2. What we do NOT do

• We do not sell your personal data.
• We do not share your health logs with advertisers or data brokers.
• We do not show ads.
• We do not send your health log content to analytics providers.

3. How we use your information

We use your information to: (a) provide and maintain the App, including syncing your logs and generating your insights and PDF reports; (b) manage your subscription; (c) understand aggregate usage so we can improve the App; and (d) respond to your support requests.

4. Notifications

Daily log reminders are scheduled locally on your device. We do not send push notifications from our servers, and reminder settings never leave your device. You can turn reminders off at any time in Settings.

5. Where your data is stored

Your account and logged data are stored with our hosting provider, Supabase, on secured infrastructure. Data is encrypted in transit.

6. Data retention and deletion

We keep your data for as long as your account exists. You can delete your account and all associated data at any time from within the App (Settings → Delete account). Deletion is performed server-side and is permanent. You may also request deletion by emailing [SUPPORT_EMAIL] from the address linked to your account.

7. Your rights

Depending on where you live, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at [SUPPORT_EMAIL]. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Children

Gutrack is not directed at children under 16, and we do not knowingly collect data from them. If you believe a child has provided us with personal data, contact us and we will delete it.

9. Third-party services

The App relies on the following processors: Supabase (accounts and data storage), RevenueCat (subscription management), Apple (payments, App Store), and PostHog (anonymous analytics). Each processes data only as needed to provide their service to us.

10. Changes to this policy

We may update this policy from time to time. Material changes will be announced in the App or on this page, and the effective date above will be updated.

11. Contact

Soren Ltd · 24–26 Arcadia Avenue, Fin009, London, United Kingdom, N3 2JU
[SUPPORT_EMAIL]